Our Service Promise
Every Cascade Cleaning Services account in San Diego starts with clear commitments. Here's exactly what you can expect.
Month-to-Month to Start — No Long-Term Contract
We don't lock San Diego businesses into long-term contracts. Every new account begins on a month-to-month agreement. If our service doesn't meet your expectations, you're free to cancel without penalty. We believe the only way to earn long-term clients is to earn it every single visit.
Written Scope Before Service Begins — No Surprises
Before your first cleaning, you'll receive a detailed written scope of work outlining exactly what's included on every visit. No ambiguity, no assumption that things are covered when they're not. You'll know precisely what Cascade is responsible for.
If We Miss Something, We Come Back Same-Day to Fix It
Our standard is to get it right the first time, every time. But if something is missed, we come back the same day — at no additional charge — to correct it. We don't argue, we don't make excuses, we just fix it.
48-Hour Response Guarantee for Scheduling Changes
Need to reschedule a visit, add a cleaning, or make a change? We respond to all scheduling requests within 48 hours. You're never left waiting days for a callback or chasing down confirmation.
Published Cleaning Checklist — Our Scope Is Public
We publish our cleaning checklist so you always know what "a standard cleaning" means at Cascade. There's no vague language, no interpretation required. View the full checklist at any time.
Request a Free Walkthrough
We'll visit your facility, assess your needs, and provide a written scope at no charge. We respond within 1 business day.
Online form coming soon
Call or email us directly — we respond within 1 business day.